Description
Service management takes expertise, and this training proves it! The “IT Service Starter Kit” offers a streamlined approach to operations, focusing on workflows, tools, and support to help you thrive with simplicity. This program educates you on basics with tools for seamless progress.
Format:
• Video Masterclasses: Learn service management, workflows, and tool use.
• Service Drills: Practice exercises to enhance your skills.
• Motivational Audio Insights: Stay motivated with daily wisdom from industry icons.
Duration:
• 10 Weeks – 3 sessions per week (60-75 minutes per session).
What You’ll Learn:
• Service Management: Manage IT support efficiently.
• Service Workflows: Understand operational processes.
• Tool Efficiency: Use service software proficiently.
• Reliable Support: Build a robust help system.
Target Audience:
• IT managers interested in services without deep expertise.
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